Shipping policy

This Shipping and Delivery Policy (“Shipping Policy”) applies to customers of ‘PETSHOPNEARME.CO.IN,’ a brand of PETSHOPNEARME.CO.IN, who visit the website www.petshopnearme.co.in (“Website”) and/or the mobile application PETSHOPNEARME.CO.IN (“App”) for the purpose of purchasing products and subscribing to services. For convenience, the terms “Website” and “App” together will be referred to as the “Platform” in this Shipping Policy.

The objective of this Shipping Policy is to provide customers with information and guidance regarding the shipping and delivery process for products ordered through the Platform, as well as details about shipping charges.

For the purpose of this Shipping Policy, the terms “you,” “user,” or “customer” refer to any natural or legal person who has registered on the Website and/or App, providing the required registration data or making a purchase(s) from the Website and/or App. The terms “we,” “us,” or “our” refer to PETSHOPNEARME.CO.IN.

SHIPPING POLICY

Thank you for choosing PETSHOPNEARME.CO.IN  for your quick delivery needs! This Shipping Policy outlines the terms and conditions related to the delivery of your orders within the same day.

1. Delivery Area:

We currently offer 60-minute delivery within Surat . Please enter your delivery address at checkout to confirm if your location is within our service area.

2. 60-Minute Delivery Guarantee:

We strive to deliver all qualifying orders within 60 minutes or by the end of the day of order confirmation. "Order confirmation" means when you receive an order confirmation message or email from us.

  • a. Exclusions: While we make every effort to meet our 60-minute guarantee, certain circumstances may affect delivery times, including:
  • b. Traffic Congestion: Unforeseen traffic delays.
  • c. Extreme Weather: Severe weather conditions.
  • d. Force Majeure: Events beyond our control (e.g., natural disasters, civil unrest).
  • e. High Order Volume: Periods of exceptionally high order volume.
  • f. Incorrect Address: If you provide an incorrect or incomplete delivery address.
  • g. Customer Unavailability: If you are unavailable to receive the order at the specified address.

3. Order Processing and Dispatch:

  • Once you place your order, our system will immediately begin processing it.
  • Our team will quickly prepare your order for dispatch.
  • Your order will be assigned to a delivery partner who will pick it up and deliver it to your provided address.

4. Delivery Charges:

Example:
Orders under ₹999/- Delivery fee of ₹100/- will be levied.
Surge Pricing: During peak hours, delivery fees may be higher. You will be notified of any applicable surge pricing at checkout.

5. Delivery Confirmation:

Once your order is delivered, you will receive a confirmation message or notification.

6. Delivery Attempts:

Our delivery partner will make reasonable attempts to deliver your order. If you are unavailable to receive the order, we will reattempt delivery only once and then proceed to cancel your order.

7. Packaging:

We use appropriate packaging to ensure the quality and safety of your order during transit.

8. Delivery Issues:

If you experience any issues with your delivery (e.g., missing items, damaged items, late delivery beyond the allowed exceptions), please contact our customer support team immediately at +919974983655 or support@petshopnearme.co.in

9. Dispute Resolution:

Any disputes arising from this Shipping Policy shall be subject to the exclusive jurisdiction of the competent courts in Surat, Gujarat, India.

10. Changes to this Policy:

We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on this page.